Privacy Policy

1. Introduction

HostKloud ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website and services at hostkloud.com.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, billing address.
• Payment information: processed securely through our payment partners; we do not store card details.
• Usage data: IP address, browser type, pages visited, referring URL, and timestamps.
• Communications: messages sent via contact forms or email.

3. How We Use Your Information

• Provision and manage your hosting or domain services.
• Process payments and send billing notifications.
• Provide customer support and respond to inquiries.
• Send service-related announcements and maintenance notices.
• Improve our website and service quality.
• Comply with legal obligations.

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyse traffic. You may disable cookies in your browser settings; however, some features of our site may not function correctly without them.

5. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, infrastructure providers). These parties are contractually bound to handle your data securely and only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account termination, data is retained for a minimum of 30 days before deletion, except where required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.